This is a new page on our site to try to centralize a number of policies that have been either overlooked or abused by some.

AUTHORIZED WORLDMAX USA DEALER:

WorldMax USA only sells to Authorized Dealers. To become a Dealer of WorldMax USA products Please call the office for further details.

TERMS:

2% 10 net 30 (210) means that you can take 2% off the merchandise cost on an invoice if you pay within 10 days of invoice date. If this discount is taken after 10 days, we will bill back to you the “discount taken/not earned” amount which will become part of your “accounts payable” ledger.

CREDIT CARD:

We extend the 2/10 terms to credit card charges if we bill the card on the date of shipment. You are still getting your 2% discount and transferring the debt to your credit card giving you probably 30 days or more to pay. We do need to be kept up to date on your credit card account as bad numbers or out of date expirations create nothing but wasted time in our accounts receivable department. If you have given us a card number to keep on file, please be sure it is up to date.

BACKORDERS:

Our new computer system will not allow us to “hold” orders in house pending arrival of merchandise from our vendors. If you place an order that cannot be completely filled, we will ship what we can and back order the rest to be shipped automatically on our receipt of new merchandise. When the shipment arrives, we print our “shipping orders” of back ordered merchandise and fill such orders in chronological order…oldest back orders shipped first. When the back orders have been filled and shipped, we then begin shipping current orders. As many of our items are generic (hoops, tension rods, etc.) and you can obtain them from other sources, please let us know to cancel your back order if you have no need of the product from us. Communication is key to preventing mishaps in this situation. You will be responsible for freight both ways on shipments of back ordered items that were not cancelled.

RETURN GOODS POLICY:

If a product is damaged in shipment to you, please file a claim with the carrier and follow their instructions. If a product proves defective we will take it back for credit or replacement per your instructions. There will be a minimum of a 10% restocking charge on any items returned for other reasons. Any returns must be authorized and a number assigned (typically the original invoice or sales order number) or no action will be taken in processing the return. This could delay your receiving a credit or exchange until the matter is resolved.

MINIMUM ORDER:

We will continue our policy of requiring a minimum of $25.00 net per stock order. Drop ship requests are not bound by this minimum, but we charge a fee of $5.00 on drop shipments with a value over $25.00 and a fee of $10.00 if the value is under $25.00.

MISSING/DAMAGED ITEMS:

Please notify us within 10 days of receipt of a package with missing or damaged items. Again, a freight claim must be filed by you with the carrier on damaged-in-transit merchandise.